Terms & Conditions

  1. The client is responsible for any legal issues regarding copyrights and trademarked material in their graphics/designs.
  2. Our production schedule works on a first come first served basis. Quantity does not push any job ahead of another.
  3. If you are providing your own garments you need to always keep in mind the following:
    • We request that you provide at least two shirts extra in each size, (5% extra recommended) for spoilage, especially if your count is vital. We can’t tell you the number of times we print the front of a shirt in an order and then find a hole in the back.
    • Your shirts are checked in by a specific process. They are counted prior to the start of the production. If the count is off, we kick the job out of the queue until you are notified, and we clear the count situation.
    • Your shirt order is counted again before it goes to press.
    • Your shirt order is counted a 3rd time before it is folded and placed back in your original box for shipment. Please count your shirts upon delivery. You have 24 hours to dispute a count error.
  4. DTG – DTG printing is intended to be completed on 100% cotton garments. If you are providing garments that are not 100% cotton, Fresh Ink Clothing is in no way responsible (no refunds or reprints) for pre or post production errors such as garment reactions to pre -treatment or heavy fading after multiple washes.
    • DTG items are pre-treated with a chemical that may cause reactions on certain fabrics
    • There is a 2-5% expected fade rate after first couple of washes
    •  If you choose to use self-supplied garments, we highly recommend completing a sample product before approving an order.
    • We suggest that you allow us to provide the garment, so that we keep a light stock on hand in the event of any sort of mishaps.
  5. If, by chance, a printing error has occurred and it is verified as our fault, we would ask that all shirts be returned. The shirts that are returned are the ones that will be replaced.
  6. All art is sent for your approval. The job does not go into the production queue without your approval.
  7. We will provide every consideration on rush orders even during the peak season.
  8. We reserve the rights to say “NO” and refuse any design (job/project) without any explanation.
  9. Payment is due before production starts. We do not ship C.O.D.
  10. We will drop ship your order to your customer, or to your location at an additional charge.
  11. Returned check fee: $50.00
  12. Our normal production is 5-7 business days. Rush fee (20% of invoice) applies for under 5 days.
  13. Prices are subject to change without notice, but not after an invoice has been issued.
  14. In an event of  customer supplied films, files or any other similar / related items,  we do not take any responsibility for bleeding, spreading, dot gain issues, moiré or other printing problems as well as the outcome of embroidery.
  15. Once your order has been shipped, we are not responsible for any damages that may occur. Insurance is left up to your discretion.
  16. Imprint area is left to our discretion. Shoulder prints, hem prints, over the seam prints fall differently on each size shirts.
  17. Projects will not be shipped until full payment has been made. Checks need to be pre- authorized.
  18. Client has 90 days to pick up the order; the project will be discarded after the 90 days.